Returns - State of Matter™
Our Return Policy:
You are welcome to return your unwashed and unworn items within 30-days of the package delivery date for a full refund of the original form of payment or 60-days of the package delivery date to receive a State of Matter credit. There are no returns or refunds on Final Sale items which are those items purchased as “Final Sale” on the website. To start the return process CLICK HERE.
366 Quality Pledge
All State of Matter™ apparel products are covered under a limited 366 day warranty (we’re even giving you that leap year day just in case!!). State of Matter™ warrants its products against manufacturing defects; this does not include damages that have resulted from misuse of the product or normal wear and tear. Any merchandise replaced under this warranty will be covered for another 366 days. For any questions, please contact firstname.lastname@example.org.
Can You Return Damaged Goods?
We handle these situations on a case-by-case basis, but we stand behind the quality of each and every one of our products. If for some reason the quality of the product you purchased does not meet your expectations we will take it back. Our apparel is built to last and is crafted to a high standard; however, we will not accept returns of items worn beyond practical use. To issue a quality-concern return, email email@example.com. We typically ask about the damage and appreciate a photo of the damage. If it is clearly damaged from the shipping process, keep the item in the packaging and reach out to us.
We currently do not accept exchanges but we are in the process of exploring a solution. We will inform all our customers and shoppers when this service is available.